Effective Date: July 2026

At DETOXD, customer satisfaction is important to us. If you are not satisfied with your purchase, we will work with you to resolve the issue in accordance with the policy below.

60-Day Satisfaction Guarantee

We offer a 60-day satisfaction guarantee from the date your order is delivered.

If you are not satisfied with your purchase, please contact our Customer Support team within 60 days of delivery. Depending on your situation, we may offer one of the following:

• A replacement product
• An exchange for another eligible product
• A refund, when applicable

Our team reviews each request individually to determine the most appropriate resolution.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The request must be submitted within 60 days of delivery.
• The product must be unopened, unused, and in its original packaging.
• Proof of purchase, such as your order confirmation or receipt, is required.

For health and safety reasons, we cannot accept returns of opened or used dietary supplements.

How to Request a Return

To begin a return, please contact us before sending your package.

Email:
info@getdetoxd.com

Please include:

• Your order number
• The reason for your return
• Photos if the product was damaged or received incorrectly

If your return is approved, we will provide detailed return instructions, including the return shipping address.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is the result of our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as DETOXD is not responsible for returned packages lost during transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

After reviewing your request, we will arrange a replacement or refund when appropriate.

Non-Returnable Items

The following items cannot be returned:

• Opened or used dietary supplements
• Gift cards
• Promotional or complimentary products
• Clearance or final sale items, unless required by applicable law

Exchanges

If you would like a different eligible product, please contact our support team.

Once your request is approved, we will provide instructions for completing the exchange.

Refunds

After your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Refunds are typically processed within 5 to 10 business days after approval. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, provided the product is unopened, unused, and in its original packaging, unless an exception under applicable law applies.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

Email:
info@getdetoxd.com

Business Address:
40960 California Oaks Rd, Unit #852
Murrieta, CA 92562
United States