Refund policy

Effective Date: September 16, 2026

At DETOXD, customer satisfaction is important to us. If you are not satisfied with your purchase, we will work with you to resolve the issue in accordance with the policy below.

90-Day Money-Back Guarantee

Try DETOXD with confidence. If for any reason you are not satisfied with your first order, contact us within 90 days of delivery and we will refund the full product purchase price, no questions asked.

Opened and used products from your first order are eligible. You do not need to prove results or explain why you are dissatisfied. There is no refund processing or restocking fee. The guarantee covers the amount paid for products after discounts; original shipping charges are not included.

This guarantee applies to your first order only, including a first subscription order. Repeat orders and subscription renewals are not covered by this first-order guarantee.

Returns for Repeat Orders and Subscription Renewals

For subsequent orders, you may request a return within 60 days of delivery if the product is unopened, unused, and in its original packaging. Proof of purchase is required. Opened or used subsequent orders are not eligible for a change-of-mind return, except where required by law.

How to Request a Refund or Return

Email info@getdetoxd.com with your order number or proof of purchase. For a first-order guarantee request, no reason for dissatisfaction is required. We will verify your order and delivery date and provide any applicable return instructions. Please contact us before sending a package back.

Subscriptions

You may reschedule or cancel future subscription shipments through your account before the next order is processed. Contact info@getdetoxd.com if you need help. Cancelling a subscription does not automatically cancel or refund an order already processed; eligible refunds and returns follow the terms above.

Return Shipping

Unless the return is the result of our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as DETOXD is not responsible for returned packages lost during transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

After reviewing your request, we will arrange a replacement or refund when appropriate.

Non-Returnable Items

The following items cannot be returned:

• Opened or used dietary supplements from subsequent orders (first orders remain covered by the 90-Day Money-Back Guarantee)
• Gift cards
• Promotional or complimentary products
• Clearance or final sale items from subsequent orders, unless required by applicable law

Exchanges

If you would like a different eligible product, please contact our support team.

Once your request is approved, we will provide instructions for completing the exchange.

These exclusions do not remove the 90-Day Money-Back Guarantee on products purchased in your first order, including discounted products. Complimentary gifts have no refundable purchase value.

Refunds

Once we verify your first-order guarantee eligibility and complete any applicable return process, we will issue the full product purchase-price refund to your original payment method. For subsequent-order returns, we will notify you after your returned item is received and inspected.

Refunds are typically processed within 5 to 10 business days after approval. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, provided the product is unopened, unused, and in its original packaging, unless an exception under applicable law applies.

Nothing in this policy limits your statutory consumer rights or the 90-Day Money-Back Guarantee described above.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

Email:
info@getdetoxd.com

Business Address:
40960 California Oaks Rd, Unit #852
Murrieta, CA 92562
United States